Kiosk issue, customer order not triggering sumup terminal to take payment

Cmeez

I am not able to get my Kiosk ordering to trigger my sumup payment terminal to take a payment.

I can use the elementary app to select a sales item and it will trigger the sumup plus to tap to pay.

But when I use the kiosk it hangs on waiting for terminal. If I change the screen to the elementary app kiosk mode then it will trigger the sumup terminal to take payment but this not helpful as I would need to do this every time.

I expect that on the customer kiosk ( opened in the web browser on the device) the customer selection is made and then check out is completed and at that point it ask the terminal for them to pay. This should all happen automatically with me needing to do something. What is the issue?

helena

Hi,

To use the Self-Service Kiosk, the ordering page should be opened in a web browser on one device. In addition, the Elementary POS app must be running in Kiosk Mode on a separate support device that is connected to your payment terminal. With this setup, customer orders and payments should be processed automatically without any manual action required.

You can find more information about the required setup here:
https://elementarypos.com/en/self-service-kiosk/

If your setup already matches the configuration described above and the issue persists, please send us more details about the devices you are using, how they are connected, and any screenshots of the setup or error messages. This will help us investigate the issue further. You can contact us at support@elementarypos.com.

Thank you, and have a nice day!

Helena, Elementary POS Team